Frequently asked questions

Travel to Zermatt, then take the Gornergrat Railway to Riffelalp station. From there, you’ll travel the last leg of the journey by tram in summer or on foot via a short walk in winter. For more details, check our ‘Getting here’ page.

No, both Riffelalp Resort 2222m and Zermatt, our nearest village, are completely car-free. If you’re arriving by car, park in Täsch and continue by shuttle train to Zermatt.

No, but we can reserve a parking spot in Täsch for guests. From here, it’s a short shuttle to Zermatt, where you can connect to Riffelalp by train. For more details and train times, check our ‘Getting here’ page.

Our porter will meet you in Zermatt to help transfer your luggage. It will be transported by tram in summer and by skidoo in winter. Do take this into consideration when selecting your bags.

You can view the full timetable for connections to Riffelalp.

Yes, the last train up the mountain to Riffelalp station is at 23:30 from Zermatt.

Check-in at Riffelalp Resort 2222m is from 15:00 on the day of arrival and before 12:00 on the day of your departure. We strongly recommend you get in touch with our team and advise us when you intend to arrive at the resort.

Many of our 65 rooms and suites enjoy views of the Matterhorn. Our accommodation pages clearly explain which categories have balconies and their views.

All stays include a hearty buffet breakfast, access to our wellness centre and selected seasonal activities.

Yes! We welcome guests of every age, and some of our room categories and suites are ideal for families. For young children, we have a kindergarten in winter, babysitting facilities, a playground and a special kids’ table. Plus, we can arrange family-friendly excursions and can configure accommodation to fit your family’s needs. To find out more, visit our ‘For families’ page. 

It is! We love dogs here. If you plan to bring your pooch, just let us know when you book and we’ll make sure we have a basket and bowls ready for them. Please note that we can’t allow them in Restaurant Alexandre or the wellness areas for hygiene reasons.

Yes, selected room categories can be connected to accommodate families or groups.

Yes, several suites are designed for extended stays with additional space and home comforts.

Due to the alpine climate, air conditioning is generally not required.

Yes, daily housekeeping and evening turndown service are provided.

Yes, laundry and pressing services are available.

Yes, we can arrange private dining for you on request, subject to availability.

Yes, room service is available for guests.

We recommend smart casual dress, particularly in the evening.

Yes, our culinary team can adapt menus to dietary requirements with notice.

Yes, and dedicated options are available for younger guests.

Yes, access to the spa facilities is included for hotel guests.

Yes, the outdoor pool is heated and available depending on seasonal opening periods.

Yes, treatments and experiences can be tailored to your needs.

Yes, some areas may have age guidelines to ensure a peaceful environment.

Winter at Riffelalp Resort 2222m offers exceptional skiing with true ski-in, ski-out access. Our guests can also enjoy snowshoeing, freeriding, winter hiking and guided excursions.

In summer, the resort becomes a paradise for hikers, nature lovers and mountain explorers, with trails beginning right outside the hotel.

Yes, the resort offers a complimentary programme of guided activities several days a week with our mountain guide, and we can also organise excursions on demand.

In winter, we have an outlet on-site where guests can rent skis, snowboards and other winter sports equipment. In Zermatt, you’ll also find several sporting goods shops.

Yes, activities are available for beginners to experienced guests.

Yes, private guiding and customised experiences can be organised.

Equipment can be arranged depending on the activity.

Yes, full or partial privatisation is available, subject to availability.

Yes, our team specialises in tailor-made events, including weddings and celebrations.

Yes, the resort provides facilities and services for meetings, incentives and corporate events, provided on an on-request basis.

Yes, complimentary Wi-Fi is available throughout the hotel.

We operate seasonally in both summer and winter.

Doctors and emergency services are based in nearby Zermatt. In the event of an emergency, we can contact Air Zermatt and local doctors immediately.

Swiss Franc (CHF) is the local currency, and we accept all major credit cards.

Our team speaks multiple languages, including English, French, German and Italian.

Due to the mountain location, accessibility may be limited. Please contact us in advance so we can advise and assist.